Academic Library Website Request Functionality

Duke University Libraries wanted to improve the user experience of requesting materials via their library website. Due to upcoming website enhancements, they wanted to include this project in the scope.

ClientDuke University Libraries
DateNovember 2015


  • Heuristic evaluation of current request functionality
  • Team approach to suggesting solutions
  • Prototyping interfaces and conducting usability tests

Given user feedback from usability testing, prototypes are being revised and implemented into the library’s website enhancement project. These changes will make it easier for users to request materials from Duke Libraries, in particular requesting multiple items at one time.

Task 3 of usability test for request functionalityImage of the user interface being tested for requesting multiple items at one timeGraphic of the optimal path for task 3